Welcome to Manizesto.
The premier small business marketing blog with real advice, real examples and real attitude to help you learn what marketing is and how to do it successfully. Subscribe here (RSS).
-
Customer Service (CS):
Thank you for choosing XXX Pizza, would you like try our Fantastic Friday Special?
-
Me:
No, I actually...
-
CS:
It comes with a free order of "Nutso" Bread, an extra large Supreme pizza, and your choice of Caesar or garden salad. It's a limited time offer, and it only costs $22.99.
-
Me:
No thanks, I think I know...
-
CS:
Is this for delivery or takeout?
-
Me:
It depends. How long is the wait?
-
CS:
It depends.
-
(Awkward silence, broken by grumbling stomach.)
-
Me:
How about right now. How long is the wait for delivery versus pickup?
-
CS:
Pickup is always faster.
-
Me:
I know, but if it's going to be less than 40 minutes, I'd rather just wait here than drive all the way out there.
-
CS:
If you pick it up, we can have it ready it 20 minutes.
-
Me:
It takes me twenty minutes to get there, and twenty back, then I'm looking at 40 minutes, you see.
-
CS:
It takes the delivery driver the same amount of time to get there as it would for you. We don't drive twice as fast.
-
Me:
Yes, I know but...(Googling other pizza places)...how much is it for just a medium pizza with pepperoni, olives and fresh tomatoes?
-
CS:
What do you mean fresh tomatoes?
-
Me:
You put them on after it comes out of the oven instead of before...
-
CS:
It's $7.49 for a plain cheese and $.99 for all the toppings. Sliced tomatoes are extra.
-
Me:
End communication.
-
CS:
What?
-
Me:
(click)